Chelle Yeah!
Let's Stitch.
Frequently asked questions
Return Policy
While ultimately we want every customer to be pleased with their order, we also understand that sometimes things may not come out as the customer had envisioned. But due to the custom nature of the products, and that they are all made to order, all sales are final and no returns are accepted upon receipt of delivery. If there are any quality issues or concerns, please reach out immediately so they may be resolved as soon as possible.
Due to the custom graphic designing and conceptual work that goes into each piece, all payments made for creative services are non-refundable (if applicable).
Prices reflect more than just the cost of a piece as there are many steps involved with embroidering and DTF where applicable. These efforts take time and labor to produce top quality results.
In the event of custom services and designs, every attempt will be made to fill the vision of the client and keep the project on track, and revisions will be provided within the scope of the previously agreed-upon terms. With that being said, if the vision of the client changes, the client isn’t pleased with the constraints of the design, or they decide not to continue with the piece, none of these factors constitute grounds for a refund.
By submitting payment, the client acknowledges and agrees to these terms.
Shipping Policy / When will I receive my order?
Shipping costs are based on product weight and package sizes. Processing and shipping currently is 4-6 weeks and possible to reach 6-8 weeks during high volume season. Rush shipping is possible with additional fees. Your patience during this process is greatly appreciated.
You will receive a notification when your order is preparing to be shipped. Please keep in mind that while we strive to keep shipping costs as low as possible by seeking out economical rates, the speed of delivery is at the mercy of the shipping providers at all times. We will always work quickly to ship your order as soon as possible.
*Please note that weekends, holidays and inclement weather may also impact shipping dates.
Invoice Policy
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do we offer custom designs?
Currently, custom orders are limited. Adding names to items like blankets, towels, etc. will be considered. Please use the contact form for requests such as these. If requested can be filled an invoice will be sent to be paid by 11:59pm of the same day. If not, the invoice will become out-of-date, expire and you will have to go through the contact form process again. A new invoice could reflect new pricing to protect the customer and the business. (See also: ‘Invoice Policy.)